Return Policy

All Sierra Stoves orders ship from our Roseville, CA facility. Estimated delivery is 4–7 business days from the date of order confirmation. Business days are Monday–Friday, excluding federal holidays.

You will receive a shipping confirmation email with tracking information once your order has been dispatched. Freight orders (Sierra Ascent™, Sierra Apex™) are coordinated by our team and may require a delivery appointment.

Sierra Stoves products are built to the highest standard of quality. If you are not completely satisfied with your purchase, we will work with you to make it right. Please read this policy carefully before initiating a return.

We accept returns on eligible items within 14 days of the confirmed delivery date. To be eligible for a return, the item must be:

• In its original, unused condition
• In the original packaging with all included accessories and documentation
• Free of damage caused by misuse, improper installation, or unauthorized modification

Items that show signs of use, assembly, or outdoor exposure are not eligible for a full refund. We reserve the right to assess a restocking fee of up to 20% on items returned in non-original condition.

The following items are not eligible for return:

• Items marked "Final Sale" at the time of purchase
• Custom or made-to-order configurations
• Items damaged due to improper use, installation, or storage
• Consumables (wood pellets, cleaning supplies, etc.)

To start a return, contact us within 14 days of delivery:

• Email: [email protected]
• Phone: (279) 205-2595

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions.

Do not ship items back without an RMA number. Unauthorized returns will not be accepted and may be returned to sender at the customer's expense.

Customers are responsible for return shipping costs unless the return is due to a defect, damage in transit, or an error on our part. We recommend using a trackable shipping method. Sierra Stoves is not responsible for items lost or damaged during return transit.

For large items (Sierra Ascent™, Sierra Apex™), freight return shipping will be coordinated by our team. We will provide a freight quote at the time of RMA issuance.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

If your item arrives damaged or defective, contact us within 48 hours of delivery. Please include photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you, including return shipping.

Orders may be cancelled for a full refund at any time before the item ships. Once an order has shipped, the standard 14-day return policy applies.

Questions about this policy? Reach us at [email protected] or (279) 205-2595. We're available Monday–Friday, 7:00am–5:00pm Pacific.